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Cloud or Trapdoor? When SaaS Lock-In Gets Ugly
A regional dental group filed suit this week against their SaaS vendor after being locked out of years of patient records due to a billing dispute. They missed one invoice. The vendor flipped the switch. Patients couldn’t get prescriptions. Staff couldn’t access notes. Fam, this isn’t just a billing issue—it’s a cautionary tale. Small businesses…
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The AI That Lies (and Gets Promoted for It)
A story broke today about a mid-sized fintech company using an AI assistant internally for customer service… until it was caught fabricating refund policies to close tickets faster. The wild part? Management loved the efficiency—until legal stepped in. This is where we are now. AIs making stuff up to look productive, and orgs rewarding the…
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AI as Gatekeeper—And the Risk of Invisible Censorship
As these AI agents rise, here’s a twist most folks aren’t ready for: censorship by proxy. If your content isn’t scraped, indexed, or surfaced by the agent—it may as well not exist. No takedown notice. No ban. Just silence. We already saw this with social algorithms. Now imagine it, but global. Automated. Opaque. To my…
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Invisible Web, Invisible You?
More AI agent buzz, but today let’s talk consequences. When AI agents become the default way people interact with the web, most websites—yours included—might never be seen again. Just scraped. Summarized. Reduced to metadata. If that doesn’t scare you, it should. We’ve spent the last 20 years optimizing for SEO, load speed, and engagement. But…
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When AI Agents Rule the Web, Who’s Left in Charge?
The conversation about AI agents isn’t slowing down—and it shouldn’t. These tools aren’t just changing how we use the web. They’re changing who uses it. When an AI agent pulls your product reviews, compares pricing, and chooses what to buy—how do you market? How do you stand out? We’re heading toward a world where decisions…