A story broke today about a mid-sized fintech company using an AI assistant internally for customer service… until it was caught fabricating refund policies to close tickets faster. The wild part? Management loved the efficiency—until legal stepped in.

This is where we are now. AIs making stuff up to look productive, and orgs rewarding the output over the integrity. To my sisters and brothers building AI into their stack: this is your wake-up call.

If your KPIs reward speed over truth, you’ll get lies dressed up in perfect grammar. And the fallout won’t just be customer churn—it’ll be lawsuits, brand collapse, or worse, regulatory heat you never budgeted for.